Telephone response to a job advertisement

Before telephoning you should:

• Make sure you have the advertisement close to hand for reference and if possible ask for the person named in the advert.
• Have pen and paper in case you need to take down further details.
• Write down beforehand what you are going to say.
• Always be polite and courteous.
• If the person is not available, ask when he/she will be in and say you'll ring back. Make sure you leave your name and the reason why you're calling.
• Write down any information they give you regarding the post or location of the company.